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WARNING

I have just had two weeks of sheer hell.

I was moved on to the Dexcom G7 Sensor, with my Omnipod 5 staying as was.

However, after 4 days I was tiring of my sensor and my pod not communicating, and with the pod managing my insulin intake, this was causing more issues than I could handle on top of everything else going on in my life.


I contact Dexcom who agreed, almost without hesitation to replace the sensor and change to one on for a new one that I already had.

I did this, but it still kept happening.

I called Omnipod, who told me that turning my PDM off for five-minutes and then back on, should fix this issue.


However, the problem continued and I was totally lost, and losing too much of my beauty sleep.

Anyone who knows me will understand just how important that last comment is.


I then google the problem and am shocked to find that it is a known problem caused by the way the G7 is smaller than the G6 and its bluetooth capability has suffered as a result of this.

Yesterday, I contacted Dexcom about this and informed them about the known fix and how it should be advised to any of the G7 users who have this issue.


I had, since starting with an insulin pump, two or so years ago, and sensor (Libre first and now Dexcom) worn each on different body parts: Stomach and arms.

However, with the G7 this was the cause of the connection problem.


Rather than have the sensor on my arm and the pod on my stomach, they are now sitting next to each other and so far, so good.

I hope this helps others who may be having a similar problem.

 
 
 

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Ian Tonge

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